Return Policy for Denver DJ School

1. Returns and Exchanges Eligibility: We want you to be completely satisfied with your purchase from Denver DJ School. Our return policy applies to all items purchased directly from our website. To be eligible for a return or exchange, items must meet the following criteria:

• The item is in its original condition, unused, unaltered, and free from any signs of wear.
• The original packaging, including all accessories, manuals, and documentation, is included.
• The return request is initiated within 30 days from the date of purchase.

2. Non-Returnable Items: Certain items are not eligible for return or exchange due to hygiene and safety concerns, including but not limited to opened headphones, earphones, and software products. Custom-built or personalized items may only be returned if they are defective or damaged upon receipt.

3. Return Process: To initiate a return or exchange, contact our customer service team at contact@denverdjschool.com or 720-650-0009 within 30 days of your purchase.

4. Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was shipped. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

5. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item passes inspection, we will process your return or exchange within 30 business days.

6. Refunds and Credits: Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to reflect in your account. If you are requesting an exchange, any price difference will be charged or refunded accordingly.

7. Warranty and Defective Items: If you receive a defective or damaged item, please contact us immediately. We will provide instructions for returning the item, and we will cover the return shipping costs. Defective items will be repaired, replaced, or refunded according to our warranty policy.

8. Customer Satisfaction: At Denver DJ School, customer satisfaction is our priority. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.